Support

Get help with Kimedics

Open a ticket, check one you have already raised, or find the walkthrough for the screen you are stuck on.

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Pick the one that fits your problem

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Submit a ticket

Tell us what happened and our support team picks it up. The more detail you include, the faster it moves.

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Check an existing ticket

Sign in to the customer portal to see the status of anything you have already raised, and to reply in the thread.

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Watch a walkthrough

Short product videos for onboarding, scheduling, time and pay, billing, mobile, and setup and permissions.

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Submit a ticket

Tell us what happened

A few specifics get you a faster answer than a long description does. Before you send it, check you have included:

  • Which app you were in: desktop, clinician mobile, or manager mobile
  • The practice, and the clinician the issue affects
  • If you hit an error, what you were doing when it appeared
  • A screenshot of the screen you are stuck on, with the URL